frequently asked questions

Can I purchase through the 1-800 number?

No, as that number goes to our North American corporate headquarters. To make a purchase, simply visit or call one of our stores listed on the store locator.

Where I can I find a store near me?

Visit our store locator or call 1-800-322-3911.

Can you tell me if you know about thread counts?

For everything you need to know about this topic, please see Beyond Thread Count.

How do you wash items?

All of our products have a sewn-in label with Universal Laundering Symbols that provide instructions. For a key to these symbols as well as tips and information about linen care, click here. You may also request our linen care brochure – Caring for and Enjoying Your Investment – from any Yves Delorme store or corner.

How can I find a specific pattern?

Yves Delorme presents a new collection of linens every spring. Although a few designs may continue in the line for more than one year, a majority is discontinued when the next collection is introduced. In general, all current patterns are shown in the bedding section of this site.

If you are looking for a pattern that has been discontinued, please visit ydarchives.com or contact one of our outlet stores.

What is your return policy?

Yves Delorme is committed to superior service and customer satisfaction. Merchandise is accepted for return within 10 days of purchase from an Yves Delorme store. Due to the nature of our product, items must be in new and unused condition and in original packaging. Returns must be accompanied by a receipt; we will issue a store credit or refund in the same form of payment with which your purchase was made. Gifts accompanied by a gift receipt may be exchanged or returned within 30 days for store credit only.
Please note that the following are non-returnable and non-refundable: discontinued merchandise, sale merchandise, and down products.

• If you have any questions about our products, please contact the appropriate customer service office for your location.

Please note that the following are non-returnable and non-refundable: discontinued merchandise, sale merchandise, and down products.

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